Features of ESE

  • Our editors are native English speakers
  • Our editors are expert scientists with PhDs
  • Our editors have >10 years postdoc experience
  • No freelance editors
  • No artificial intelligence
  • Manuscripts published in >400 journals
  • Clients in >40 countries
  • Client retention rate of >95%
  • Transparent pricing policy
  • Volume discounts of up to 10%
  • Guaranteed editing quality
  • Comprehensive feedback about editing
  • Assured privacy, data security, and reliability
  • Professional, friendly communications
  • Rapid replies to emails; the red box above gives the current response time
  • Company operating since 2000
  • No marketeers or other noneditors employed
  • Website designed and coded by us (hence the 1990s look!), so no cookies, tracking, or malware

We operate on a trust basis, in that we normally do not request payment until after we have returned edited documents to clients. The main exception to this rule is if the job is particularly large, in which case we may ask you to pay a proportion of the cost before you receive the final edited document. Payments can be made by credit card or bank transfer, as follows:

Credit card. We accept Visa, MasterCard, American Express, and JCB credit cards. Payment is made through our secure online payment facility, and takes just a few minutes. We will include a URL link to the payment facility when emailing you the invoice(s) to be paid. Your credit card details are entered on a webpage hosted (via an SSL-encrypted link) by a company that processes credit card payments for all of the major banks in Australasia.

Bank transfer. We will provide you with details of the New Zealand bank account to which funds should be transferred. Please note that if the payment is not sent in New Zealand dollars, an additional fee of NZ$ 30 will apply to your job (assuming that the correct exchange rate is applied to the currency conversion). This extra amount is designed to cover the average amount that is deducted by intermediary banks before such payments arrive in our bank account.

Credit card payments

Before using the secure online payment facility of ESE to pay one or more invoices by credit card, please check that you have the following information:

  1. The ESE invoice number(s) you intend paying.
  2. The total amount payable.
  3. The details of the credit card that you intend using.
  4. The email address to which confirmation of payment will be sent.

Our payment processing facility is provided by the Windcave company, which is a longstanding credit-card payment processor in the Asia-Pacific region. After your payment has been processed, a page will be displayed indicating whether or not it was successful, and Windcave will send an email confirming this to the address you specified. If the payment was successful, the managing editor of ESE (Dr. Paul Kolston) will send you a receipt, normally within 24 hours.